Refund policy

Returns & Refunds

Because ado products are skincare, we can't accept returns of opened or used products, for hygiene reasons.

Damaged, defective or wrong items
If your order arrives damaged or defective, or you received the wrong item, we'll make it right.
1. Contact us within 7 days of delivery using the form on our Contact page (/pages/contact).
2. Include your order number and clear photos of the item and packaging.
3. Once we've reviewed your request, we'll send a replacement or issue a refund to your original payment method.

How long a refund takes to appear depends on your bank or payment provider.

Questions? Reach us any time through our Contact page.